Tower Hamlets Leaseholder's Association

Here's someone in the House of Commons that is actually listening and making progress.

In spite of 'focus groups', 'engagement officers', 'Repair letters 1,2,3,15,27 etc etc.', Open Door', 'Leaseholder news' and all the other pieces of spin designed to try and convince the Audit Commission that they 'engage', THH aren't listening.

According to them, they are focusing on (according to them) 'Relentless Collection', That is wasting money or (in the case of energy) wasting money and making up figures and then bullying their leaseholders, who include the elderly, those of limited means and the vulnerable.

It doesn't enter into their small heads that, via productivity, efficiency, transparency, modern techniques and general competence (look up that word, guys) they could cut these bills by about half.

We have engagement officers, focus groups, too many newsletters and useless pieces of paper, board member leaseholders, getting-involved register, 'consultations' and endless meetings. Our cup is overflowing, or is it?

First of all, let's note that the newsletters etc. are one-way 'communication' containing THH spin with a rosy tinted view of themselves. There's no space for comments by us (apart from the fictional satisfied customer in one of the last ones, let's see who it is?) and no space for anything realistic. Indeed, close inspection, reveals only grinning aspirational photographs unconnected with THH.

Second let's take the 'optional' consultation and engagement. First of all, we wouldn't need 'engagement' officers, if there was any genuine good-faith. Genuine and persistent engagement would follow and remain. These actions are designed to fill attendance sheets with signatures and produce minutes which are then discarded. They don't change anything at all. As if!