Submitted by admin on Mon, 03/08/2009 - 08:15.
Here's someone in the House of Commons that is actually listening and making progress.
In spite of 'focus groups', 'engagement officers', 'Repair letters 1,2,3,15,27 etc etc.', Open Door', 'Leaseholder news' and all the other pieces of spin designed to try and convince the Audit Commission that they 'engage', THH aren't listening.
According to them, they are focusing on (according to them) 'Relentless Collection', That is wasting money or (in the case of energy) wasting money and making up figures and then bullying their leaseholders, who include the elderly, those of limited means and the vulnerable.
It doesn't enter into their small heads that, via productivity, efficiency, transparency, modern techniques and general competence (look up that word, guys) they could cut these bills by about half.